Scammers are sending fake MyChart emails and text messages designed to steal passwords and personal information. The messages may look like legitimate healthcare notifications and use the MyChart name or logo to make them more convincing.
Some scams advertise a free “MyChart Medicare Kit,” “Senior Health Package,” or other free service in exchange for personal information. Others may tell patients that test results are ready and direct them to a fake MyChart login page designed to capture their username and password. MyChart has confirmed that it does not run giveaways.
These scams are especially effective because patients are already used to receiving appointment reminders, test result notifications, billing updates, and other healthcare messages by email or text. A fake notification can easily blend in with legitimate communication.
How to Stay Safe:
Do not click a link in an unexpected MyChart email or text. Instead, open the MyChart app directly or go to your healthcare provider’s official website and log in from there.
Check the sender’s email address, phone number, and website address carefully. Small spelling changes, unfamiliar domains, unexpected offers, or requests for passwords and verification codes are warning signs.
MyChart and your healthcare organization will not ask you to provide your password or verification code by phone, text, or email. Those credentials should only be entered through the official MyChart website or app.
If you already entered your password through a suspicious link, change your MyChart password immediately, review the contact information connected to your account, and contact your healthcare organization’s help desk.
When a healthcare message catches you off guard, do not let urgency make the decision for you. Open the app yourself, verify the message independently, and keep your login information private.